- Your order will be processed as soon as we have confirmed receipt of full payment and all order details.
- Your order is shipped directly from our warehouse to you through the appointed courier service that provides the safest shipping to reach you. We send orders to Malaysia and Singapore addresses, except P.O. Box addresses.
- We offer a standard delivery service for both local and international shipments, and customers do not have the option to select a different delivery company.
- We will deliver to the addresses specified in the shipping information you provided during your purchase. Please make sure to furnish accurate address details and a reachable phone number when finalizing your order.
- We will not assume responsibility for any losses or damages that may occur if an inaccurate shipping address or an unattainable phone number is provided.
- Customers are required to monitor the status of their parcel after receiving the shipping confirmation email.
- There is a possibility that the courier delivers on weekends; rest assured that they will contact you in advance.
- If the parcel can't be delivered after two attempts, your order will be canceled, and the parcel will be returned to our warehouse.
- There is strictly no refund for shipping fees.
- At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier.
- By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel, and you may refuse to sign for the parcel.
- We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
- We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
- We reserve the right to amend this policy at any time without prior notice.
Local Delivery
Estimated delivery timeframe:
Peninsular Malaysia: 5–7 working days.
Sabah & Sarawak: 7-10 working days.
Remote area: Additional 2-3 working days.
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to urges in online order volumes.
Peninsular Malaysia: Additional 3-5 working days.
Sabah & Sarawak: Additional 3–7 working days.
Remote area: Additional 3–7 working days.
The estimated duration mentioned above encompasses the time needed to handle your order internally and the shipping time provided by the courier.
- In general, your order will be shipped within 2 business days.
- During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc. to avoid any late shipments.
- If your order is more than 80 KG for local delivery, please ensure your delivery address allows a 3 or 5-ton truck to enter your premises.
Free Shipping
- Enjoy free delivery in Peninsular Malaysia for orders above RM120 per order. This applies to Standard Delivery with a maximum parcel weight (volumetric) of 20kg.
Partner Shipping Company
All: Ninjavan / PickUpp / J&T / CityLink
