Due to high demand, some of the items on our website sell out very fast! However, it is worth to check our website from time to time as it is regularly updated. Alternatively, you can subscribe to back in stock notification by filling up your email in the box and click 'subscribe' for out of stock item. You will be notified once the item is available.

Not all our products at the outlet are available for online purchase. However, we are continually adding more products to our website that can be brought online. Stay tuned!

We have different promotion between our online store & retail store from time to time, but we always encourage customers to purchase online with discount offers and vouchers as the price may vary due to shipping costs and handling fees.

Click the link here for more info: Voucher and Promotion's Policy

The online voucher is non-exchangeable & cannot be use at MR. DIY stores.

The refunded amount from RMA application will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products including bundled or promotional items. All voucher codes are non-refundable.

We are regret to inform that we do not refund voucher amount that has been used.

As the voucher code is a unique code, it cannot be regenerated regardless of the payment status (successful/failed). If your order is canceled upon placing the order, this means the payment has failed.

There are several reasons such as:

- You have not logged in to your account.
Do ensure to register an account and log in before applying the voucher code.

- The voucher code has expired.
The voucher code must be used before the stated expiration date.

- Incorrect voucher code.
Check the spacing (usually not allowed), character errors, spelling mistakes, case-sensitive such as upper-case and lower-case usage, and mixing up of the numbers and letters (such as 0/1 become O/I).

- Basket amount less than minimum spending.
Check the minimum spending in the voucher code terms and conditions before applying the voucher code.

- The voucher code has been used.
The voucher codes are unique codes that can only be used once in a single transaction regardless of the payment status (successful/failed). They cannot be regenerated once it has been used.

- Meet the voucher code term and condition requirement.
The voucher code may carry distinctive terms of use which can be seen in its term and conditions.

No registration needed. Simply log in with the 6-digit code sent to your email each time.

When you login, you can check:

a) Order History
- If you have made a purchase, you can easily ascertain the status of your order and review the order dates and order numbers for items you've previously bought.

b) Faster Checkout
- You can securely store an unlimited number of billing and shipping information, making them readily accessible for easy checkout.

c) News and Exclusive Offers
- Be the first to know any special promotions, sales alerts, new product announcements, and updates by signing up the newsletter. You can unsubscribe anytime by clicking Unsubscribe at the bottom of any email we've sent you.

Setting up an account is really easy and fast. Follow the steps below to create a MR.DIY account:

a) Select the Login button on the upper-right corner of mrdiy.com.my
b) Enter your email address
c) 6-digit code will be send to the same email address entered
d) Enter the 6-digit code to the login page
e) Click the Submit button

Editing your personal info:

a) Select Account
b) Select the button on the upper-right corner
c) Click the Profile option
d) You can edit your name and not the email used for login
e) You can also edit your address here
f) If you wish to add more addresses, select + Add and Add New Address.

Click unsubscribe button at the bottom of any newsletter or email you received from us, alternatively please contact us HERE to reach us and we can remove your information from our database completely.

As simple as 3-steps, you can make your purchase in a very convenient way:

a) Login
b) Add to Cart
c) Checkout

1) Log in to your account at MR. DIY website.

2) From MR.DIY Website homepage, you can use the search bar to find the product that you are looking for. A preview search will appear based on the keyword that you have inserted in the search bar. You can either click on the product to view the product description and images. You can also click the 'add to cart' button at the preview search without view the product details. Please take note that the button will direct you to the product details if there are size or color selections.

3) Once the product is added, it will appear in the ‘Your Cart’.

4) You can click ‘View Cart’ to check the product list details to add more quantity or remove the selected product from the list.

5) You can check estimate shipping fee by inserting your 'Country','Province' and 'Zip code'.

6) You can also direct to our Checkout page to do payment. Kindly ensure to update your billing address by click on 'My Account' > 'Profile' > 'Edit Address' > Fill the contact information and address > 'Save Address'.

7) On the Checkout page, you can do these 3 options:

i) Apply Discount Code:
You can apply the voucher code here and click 'Apply' and you will see the deduction of your checkout amount in Order Summary.

ii) Order Summary:
Order summary shows your total amount to pay, the discount deduction, product and quantity of the order in the cart, delivery address, and delivery charge. You can review the order summary before checkout.

iii) Payment Method:
There are 4 different payment methods: Maybank QRPay, Credit Card/Debit Card, Online Banking, and eWallet. Please ensure the chosen payment method is active. If it is not active, the payment will be canceled and the voucher code may be voided. As for eWallet option, you must have an active registered eWallet account in the first place.

Maybank QRPay: It is suggested for you to place the order from two different devices. Upon clicking on the 'Pay now' button, it will direct you to scan the QR code to make payment. Upon payment made, you will receive an email notification once the payment is successful/unsuccessful.
Credit Card/Debit Card: You have to fill up the card detail and click ‘Pay now’. Once done, the page will divert you to the e-GHL page for payment verification and you shall receive an email notification from e-GHL once the payment has been made.
Online Banking: You can choose one of the banks available to proceed with the payment and the page will divert you to e-GHL and bank page for payment verification. You will receive an email notification once the payment is successful/unsuccessful.
eWallet: You can choose available eWallet, log in to the account to proceed with the payment. An e-mail notification will be given once the payment has been made.

It can be due to the reasons below:

a. Incorrect username/password.
b. Incorrect e-mail registration.
c. Inactive e-mail OR e-mail is not registered.

Click 'Forgot password', and you will receive an activation link via e-mail to reset your password. Check your email inbox and junk/spam email too. If this still doesn’t work, please contact our Customer Support for assistance.

NO. You must have an account before checkout your order.

All we need is your contact details and shipping information. Signing up an account will give you more availability in keep track of your order history, newsletters and special promotion which we often offered to our registered customers.

Kindly provide your order number and registered email address to our Customer Service for further assistanceHERE.

All online orders must proceed with the online payment. Your order will be processed once the payment is successful. Regret that there is no COD at the moment

All online orders must proceed with the online payment. Your order will be processed once the payment is successful.Regret that there is no COD at the moment

The payment options that are currently available as below:

1. Credit/Debit card
2. Online banking
3. E-Wallets.

Kindly ensure the registered e-mail is correct. You may check the email in all mail, spam/junk, and promotion tab. It is recommended to use personal e-mail instead of company e-mail as the company email may block any external email sent to them.

Our appointed third-party courier only allows to accept package with volumetric weight not more than 30 KG per order. Alternatively, you may place another order if you wish to add more quantities of the items.

We require your contact information which you have to update together with the shipping address for our reference, if we are unable to reach you via email.

You may download from your account as below:
Log in to your account, click 'Account' > click 'Account' > Click 'My Orders' > Click 'View Order' > Click ‘Invoices’ > Click 'Print Invoice'. You may save this file in PDF format.

As for E-Invoice, you may request through these forms:
1) Individual: https://shopmrdiy.myshopify.com/pages/einvoice-individual
2) Company: https://shopmrdiy.myshopify.com/pages/einvoice-company

If you have difficulties, please contact us through the email (ecom_heldesk@mrdiy2u.com).

Once we received your order, our team will promptly fulfill your order to ensure you will receive the parcel within the estimated timeframe given.
Therefore, once you are charged, we are unable to interfere with this process.
Worry not, if you feel unhappy with the items or no longer needed them once received them, you are free to request for return (term and condition apply). You can refer to Return FAQ for further details.

Shipping address/phone number cannot be amended after ordering to avoid your parcel getting misplace during transit due to misinformation. It is advisable for you to reconfirm the shipping address before placing an order.

Your order may be cancelled due to reasons such as technical glitch, payment error and so others. please contact us HERE or click the CHAT button to reach us and we’ll be happy to help!

We are pleased to inform you that we already have our own third-parties reliable and efficient delivery services. So, any request for pre-arrange time delivery or request for specific delivery service provider cannot be processed.

You can try to add the product into your 'cart' and the shipping fee will be shown when you click 'View Cart' > 'Checkout'. Payment is not required if only to check on the total checkout including shipping fee.

If you cannot track your shipment upon receiving the tracking number from us, kindly be informed that your shipment might have just been shipped out. You can check your shipment status within the next 24 hours.

Kindly be informed that we are unable to provide travel fare claim for the purpose of picking up order at the courier office.

The estimated ship dates are provided to us by the courier and are based on the courier’s shipping time. The best way to determine the status of your shipment is to check the tracking information. Kindly contact the courier with your tracking number to ask why this package has not been moved, otherwise, you may always reach us via chat for a faster response or contact our Customer Service for further assistance HERE.

>>Standard delivery (Peninsular Malaysia) :

• The parcel will be shipped out from our warehouse within 1-3 business days and the expected time of arrival is within 2-5 working days (Peninsular Malaysia). However, there will be additional 3-5 working days if the order is made during the promotional period due to a surge in online order volumes.

>>Standard delivery (East Malaysia) :

• The parcel will be shipped out from our warehouse within 1-3 business days and the expected time of arrival is within 5-8 working days (Sabah/Sarawak). Delivery to rural areas may require additional 2-3 business days.

>>Express delivery :

1. For any order placed before 12.30 PM on the business day:
   You will receive the parcel within the same day between 2.30 PM to 8.00 PM.
2. For any order placed after the cut-off time of 12.30 PM on the business day:
   You will receive the parcel by the next business day between 2.30 PM to 8.00 PM.
3. For any order placed after the cut off time of 12:30 pm on a Friday or on a working day before a Public Holiday:
   Your parcel will be processed on the following business day and it will be scheduled for delivery on that same business day.

You can view your parcel tracking number either via your registered email address or your MR. DIY account.

REGISTERED EMAIL:
The tracking number can be found via registered email from MR. DIY with the title: 'A shipment from order #xxxx is on the way'. The tracking number will be given once we have successfully packed your order and ready for shipment.

ACCOUNT:
Upon login to your account, click on My Account > Orders > Select your order. Then, you can see the tracking number at the top left under Order Number.

No, you can not.

You MUST send your request within 7 days from the day you received your parcel or parcel arrived at outlet. We shall not entertain for the return request more than 7 days, unless stated otherwise (for 1 Year-Warranty MR. DIY Premium electrical item with 1-Year warranty tag).

1. Offline Exchange:
   Upon receiving the approval email from ecom_helpdesk@mrdiy2u.com or through your account, walk-in to any nearest MR. DIY store and exchange the return product with the similar/different product at similar/cheaper price by presenting the RMA approval email (softcopy or physical copy is acceptable) for the store record. If you wish to exchange your product with other higher price/expensive product, you are required to top up the additional differences amount.
2. Online Refund:
   Upon receiving the approval email from ecom_helpdesk@mrdiy2u.com or through your account, walk-in to any nearest MR. DIY store and return the product. Show the RMA approval email (softcopy or physical copy is acceptable) to thr store PIC. The refund will be processed to your bank account within 7-14 working days upon receiving the returned parcel after inspection.

1. Click on 'My Account' after login.
2. Click on 'Orders'.
3. Choose your order.
4. Click 'Create a request'.
5. Select which product you wish to return.
6. Select the quantity of product you wish to return. Then, select your reason for return.
7. Upload the image and state your reason.
8. Select the method you wish for the return product.
9. Select the return method
10. Submit your request

• Refund Online: You need to return the product at MR. D.I.Y. Ecommerce Warehouse at Balakong, Selangor. We will process a refund for the returned product upon approval and you will receive the refund within 7-14 working days.

YES. Your refund can be transferred to another person’s bank account upon mutual agreement and bank number confirmation by the requester. MR. DIY will not be responsible to provide any form of compensation if the customers provide the wrong account numbers.

You can contact us HERE by providing the correct bank detail and information for us to process the refund. If the bank details given were incorrect, the payment could not be proceeded. Hence, you will be notified via e-mail. MR. DIY will not be responsible to provide any form of compensation if the customers provide the wrong account numbers.

The duration of the refund process is within 7 to 14 working days.

We will send a credit memo and an email to notify that certain products ordered are out of stocks. The refund will be done via credit card/eWallet or online banking, depending on the initial payment method of the order.