What is MR.DIY's Guarantee?

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What is MR.DIY Guarantee?
"MR.DIY Guarantee" is our refund and exchange coverage program that is designed to protect all of our buyers against unsatisfied or damaged products by offering 100% refund or exchange based on buyer’s preference.

What are the products that are covered by the MR.DIY Guarantee policy?
The "MR.DIY Guarantee" policy will be applicable for ALL the products that buyer purchases on www.MRDIY.com.my

Does the MR.DIY Guarantee policy cover for the items that were purchased at our Retail outlets (physical outlets)?
The "MR.DIY Guarantee" policy is only be applicable for purchases on MRDIY.com and MRDIY Mobile Application only (Purchases made for MRDIY products from our retail outlets or other e-commerce platforms will not be covered under the MRDIY Guarantee policy).

What is MR.DIY Guarantee coverage period?
The "MR.DIY Guarantee" policy will only be valid for 7 calendar days starting from the date you have successfully received the item(s) from us.